• Group class cancellations must be made at least 12 hours in advance to avoid full fee charges.
  • Private or partner appointment cancellations must be made at least 24 hours in advance to avoid full fee charges in your client account or by emailing pilates@retrofit.ca.
  • Monthly Unlimited Memberships will be charged $10 for late cancellation or no-show class.
  • Workshop cancellations must be made at least 48 hours prior to the date. All refunds following registration are subject to a 15% administrative fee, refunds may be returned to your UP Pilates Studio account for future purchase at no charge.
  • All membership requires 30 days written notice (email) for cancellation with a final payment.
  • Membership suspension should be emailed a minimum of 7 days prior to the suspension start date.