Please ensure your phone is switched to silent during class times. All class participants must be 16 years or older, unless otherwise stated If you need to leave early, please let us know in advance. Please let your instructor know prior to class if you have any injuries or restrictions. Instructors will provide modifications verbally and through hands-on adjustments if consented. Please be mindful that group classes are a shared experience and unlike a private with your instructor. If you have questions please direct them to your instructor after or prior to class. Shoes are to be left inside at the entrance of the studio, Socks must be worn in the studio at all times. There are no animals/pets allowed into the building. Racism, Violence, Harassment, discrimination or intolerance and name calling of any kind are not permitted at UP Pilates Studio.

Changes and Cancellations

Group class cancellations must be made at least 12 hours in advance to avoid full fee charges. Private or partner appointment cancellations must be made at least 24 hours in advance to avoid full fee charges in your client account or by emailing pilates@retrofit.ca. Monthly Unlimited Memberships will be charged $10 for late cancellation or no-show class. Workshop cancellations must be made at least 48 hours prior to the date. All refunds following registration are subject to a 15% administrative fee, refunds may be returned to your UP Pilates Studio account for future purchase at no charge. All membership requires 30 days written notice (email) for cancellation with a final payment. Membership suspension should be emailed a minimum of 7 days prior to the suspension start date.

Clients on the waitlist for a group class may be moved into the class if a spot opens between 12-2 hours prior to class start time. Clients must remove themselves from the waitlist before the class to avoid late cancellation fees if they do not plan to attend.

Late Group Class Arrival Policy

Entry may be denied to clients arriving more than 10 minutes after the class start time.

In Studio Class Guidelines

Dress comfortably for workouts; socks are required, preferably with grips. Arrive 5 minutes before class and self-check-in using the UP Pilates Studio Inc. APP or through the MindBody website. Please ensure cell phones are turn on silent mode, for the duration of the class.

FAQs Archive - Up Pilates Studio

Studio Policies
January 27th, 2025Policies
Please ensure your phone is switched to silent during class
Changes and Cancellations
January 27th, 2025Policies
Group class cancellations must be made at least 12 hours
Waitlist Policy
January 27th, 2025Policies
Clients on the waitlist for a group class may be
Late Group Class Arrival Policy
January 27th, 2025Policies
Entry may be denied to clients arriving more than 10
In Studio Class Guidelines
January 27th, 2025Policies
Dress comfortably for workouts; socks are required, preferably with grips.

FAQs

Studio Policies

Changes and Cancellations

Waitlist Policy

Late Group Class Arrival Policy

In Studio Class Guidelines

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